Content and Business Process Management

Technical documentation in any information technology company is the first requirement that encompasses all written documents and materials dealing with software product development or services you are offering. Whether your company is in software product development or consulting services, you require some related documentation starting from product requirement documents to training material, and business process documents. And different types of documents are created during the different phases of the software development lifecycle (SDLC). These documents are needed to explain all product functionalities, project-related information, software installation or upgrade prerequisites, and reference material for your developers and stakeholders.

Good technical documentation enables users to succeed in their tasks. We provide only the information that helps the user and deliver that information in the format and on the device that works for them. 

Having good customer documentation that is easily accessible by users can dramatically reduce support tickets. Good documentation can also make ticket resolution quicker – you can refer the customer to the content that addresses their issue.

After the business requirements are identified, our team of highly experienced technical writers, editors, technical illustrators, and project managers get to work developing the technical documentation and training content you need.

An Application programming interface (API) is a set of clearly defined programming instructions, standards for accessing web-based software applications, and tools for building your customized software. 

Almost all software products have their own API. Their documentation informs developers on how to effectively use and connect to the required APIs. At many times developers struggle to understand the API parameters and their possible values due to the insufficient or inaccurate information. This is where Xportia Overseas can help!

At Xportia Overseas, we create API and developer documentation, including RESTful API references, and tutorials that is easy to use. High-quality API documentation gives confidence to developers, helps you increase customer satisfaction, and reflects well on your brand. Whether you are working with RESTful APIs or SOAP APIs, our team of technical writers have real-time experience in the API development environments such as Apiary, ReadMe.io, Postman, or Swagger. 

We work hard to provide API documentation created for your users and the best solution for your needs.

As your company grows, the complexity of updating and managing the business processes can become overwhelming for your busy employees. There are more activities, more employees, and more processes involved. Practical process documentation is the first step to improve and streamline your business processes.

Using up-to-date, complete process documentation, the organization can maintain business standards, train employees, and improve processes. At Xportia Overseas, we work with many companies to develop and maintain their process documentation. Our Lean Six Sigma-certified professionals can work inside your organization to understand the process related issues, challenges, and needs. 

 A picture is often more effective than words. We can create accurate process maps that illustrate how process flows work. Accurate process maps can effectively support cross-functional teams to align their roles and responsibilities. 

To get to know more about our solutions and offerings, please contact us. Xportia Overseas can provide 24/7 support to capture, document, and deliver this valuable business process expertise.

When you engage us to develop your process documentation, the benefits include:

• All processes are streamlined to train your employees
• The target audiences can easily refer to the documentation if they need more information
• Employees can focus on their core activities rather than writing the process documentation
• Project costs reduce
• Employee productivity increases
• Output quality output increases and defects reduce
• Complex project and process-related issues are avoided

For many users today, text is either boring or not worth the effort. Graphics and motion can bring your technical content alive, and engage and educate users who don’t interact well with pure text. 

We provide technical illustrations, animations, and videos that communicate complex concepts effectively. Our talented multimedia artists can enhance and illuminate your technical information.

As your business grows, you require all types of technical content, ranging from product documentation to training material and process documents.

You require a solution for meeting those needs that will save your busy employees time, rather than creating the technical content from scratch. This is where Xportia Overseas can help! 

We pride ourselves in providing the most effective documentation and business process related outsourcing services to achieve your company goals.